If it was a dollar I might agree, but two cents? Doing someone a small favor like that gives them a better chance of coming back and helps build customer loyalty, which is worth far more than that piddly little amount.If customers feel your employees are cold or unempathetic they’ll likely shop somewhere else, and that two cents and more is now going to your competitors.
So, yeah, I do sympathize with Twilight here. I won’t say screw the cashier, because she was just following the rules, but screw the stupid bosses who made such a stupid rule. Assuming they’re not trying to con you accidents happen, and I think a little leeway is fine.
Literally two cents would be a rounding error on any company finance report, even if you broke it down to that cashier at that on that day.
While I wouldn’t blame the employee for being a hard-flank about strict pricing, I would call out any manager who sides with the employee in that case, unless the store somehow has particular problems with short-changing customers.
@Vree
Seeing how shitty everywhere else is, I guess I have to agree with you on the decent human being point, but your second point is retarded. I don’t know where you work or where you have worked, but if you could lose your job over a few pennies, you need to quit.
Whoever made this store’s policy is an idiot. Shrinkage is supposed to be ed for in the store’s bookkeeping. Ignoring the real possibility of losing customers over such stupidity, if a few pennies per item is cutting into your margins then the store is closing in less than a year anyway.
@Background Pony #514E
Right.
If I am short, I drop the least needed item and pay. What’s so hard about that?
Plus, I’m usually in a hurry and so are the people behind me.
I personally think people who try to bum money off other people in a situation like this are scum. I would give the pan handler outside money before them.
Why don’t just left something?
And if i need that then get more money and check other stuff i need to buy or would need to buy in the next couple of days.
@Poptard
I think it is more of the principle of the matter. Also as someone that worked retail for a bit as worker and a manager, at places were pennies mattered, didn’t matter, and super mattered. If you let people off with short change you it can add up and then your boss looks at you for what happened. It Sucked.
Is it weird that I’ve had the opposite setup happen to me. They’ll try and give me the difference, I’ll refuse to take it and run back out to my car out for the extra change.
You still shop there because you are a cheapskate, Twilight. And you deserve a cheapskate’s humiliation for not paying attention to the prices and your wallet.
And to everyone who is suggesting that the clerk should have let Twilight off, you need a reality check. Why should the clerk risk her job for someone who couldn’t be bothered to make sure they could actually buy what they brought to the check out? Yes, it’s humiliating, but if you can’t come up with two pennies you should have voided the purchase and been on your way.
@Background Pony #2EE2
Newsflash, you’d be surprised how country depejndent the definition of “being a decent human being” is.
You do realize that even though she clearly says “shop policy” ie. she will get in trouble if she allows it, you demand that she sacrifices her job security for the sake of you buying some stupid item?
Gosh.
Sucks Twi got the same treatment Peter Parker got in the Amazing Spiderman. I usually meet the nice cashiers that actually spot change rather than impatiently demand for it.
It has been a long time since we’ve seen Johnny the mean filly to Twilight. We also get a reappearance of that male clerk guy who seems to be named Tim. Also been maybe over a year since we’ve seen the judgmental mom mare and her filly…. I wonder if that is Johnny’s Mom too?! Mind blown!
your current filter.So, yeah, I do sympathize with Twilight here. I won’t say screw the cashier, because she was just following the rules, but screw the stupid bosses who made such a stupid rule. Assuming they’re not trying to con you accidents happen, and I think a little leeway is fine.
Thank you. You figured it out.
While I wouldn’t blame the employee for being a hard-flank about strict pricing, I would call out any manager who sides with the employee in that case, unless the store somehow has particular problems with short-changing customers.
Seeing how shitty everywhere else is, I guess I have to agree with you on the decent human being point, but your second point is retarded. I don’t know where you work or where you have worked, but if you could lose your job over a few pennies, you need to quit.
Also, who says “gosh” anymore?
Edited
That is actually worse. Abusing all that royal power for two cents.
Exactly! I am not going to contribute anything so they can take that bottle of whiskey home.
Right.
If I am short, I drop the least needed item and pay. What’s so hard about that?
Plus, I’m usually in a hurry and so are the people behind me.
I personally think people who try to bum money off other people in a situation like this are scum. I would give the pan handler outside money before them.
And if i need that then get more money and check other stuff i need to buy or would need to buy in the next couple of days.
I think it is more of the principle of the matter. Also as someone that worked retail for a bit as worker and a manager, at places were pennies mattered, didn’t matter, and super mattered. If you let people off with short change you it can add up and then your boss looks at you for what happened. It Sucked.
@Background Pony #514E
The cashier could have just added the two cents from her own pocket instead of forcing Twilight to go all the way back home for the two cents.
Not weird at all. You and the cashier are both decent human beings.
And to everyone who is suggesting that the clerk should have let Twilight off, you need a reality check. Why should the clerk risk her job for someone who couldn’t be bothered to make sure they could actually buy what they brought to the check out? Yes, it’s humiliating, but if you can’t come up with two pennies you should have voided the purchase and been on your way.
Newsflash, you’d be surprised how country depejndent the definition of “being a decent human being” is.
You do realize that even though she clearly says “shop policy” ie. she will get in trouble if she allows it, you demand that she sacrifices her job security for the sake of you buying some stupid item?
Gosh.
@Gundlach
Yeah, that was nice of her.
Twilight comes back and tosses her a nickel. “Keep the change.”
Edited